TERMS AND CONDITIONS
Any work undertaken by itypelive is subject to the following Terms and Conditions.
Unless specifically requested by the client, all invoices will be issued at the end of each calendar month. Payment is due strictly 14 days from the date of the invoice unless otherwise stated.
Expenses – postage, courier fees, etc, where applicable, will be charged to the client. It is not the responsibility of itypelive to insure or guarantee CDs or any other media/docments sent to us. We recommend that you retain a copy of any recording as itypelive cannot accept liability for any loss or damage, no matter how caused whilst CDs/media/documents are in our possession, in transit, or whilst you are transporting them to us.
We reserve the right to charge interest on overdue amounts at a rate of 8% above the Bank of England base rate on the outstanding balance from the date of the invoice until the date of payment.
Clients will be charged according to the current rates shown on the website at the time work is commissioned. itypelive reserves the right to add additional charges for extra time taken to transcribe poor recording. The client will be notified and given the choice to either cancel or for us to complete the transcription.
Final proof reading and editing will remain the responsibility of the client.
Any errors or omissions brought to our attention within 24 hours of receipt will be amended free of charge. Any other additions or amendments made by the client will be charged.
itypelive, either directly or indirectly, will not use nor communicate any confidential client information for any purpose other than that required for the fulfilment of that client’s secretarial services or such services as have been agreed with the client, without the prior consent of the client.
Force Majeure – in the event of circumstances preventing the completion or delivery of any work submitted by the client, itypelive will be entitled to give the client notice of suspension or cancellation of the work involved without penalty. Circumstances beyond our control include acts of God, fire, accidents, loss of power, failure of equipment or disruption to Internet access.